Frequently Asked Questions

With the advances and expansion of telehealth since 2020, we are looking forward to answering your questions. If you have any further questions not answered here, please contact us at info@retrievept.com and our front office will contact you shortly.

How am I going to get better without getting "hands-on" treatment?


Hands-on techniques are one tool in the toolbox for physical therapists. Most of these techniques can be taught to you to perform on your own safely if necessary. More recent research has shown that most problems do not need hands on techniques to resolve and tight muscles usually resolve themselves if the underlying cause is fixed. This is why tight muscles and trigger points continue to return shortly after receiving physical therapy, chiropractic, or massage therapy. If "hands-on" treatment is needed, and cannot be taught to be performed safely own your own or by a loved one, we will get you to the most appropriate local physical therapist, chiropractor, massage therapist, or athletic trainer near you to finish treatment. We have a team of healthcare professionals that share our mission and provide high quality treatment techniques.




Do I need a prescription from my doctor to receive your services?


Each state is different. 44/50 states have no limitations to getting started with physical therapy services without a prescription before another specialist needs to be involved. This is to protect patients with more serious or involved conditions that would benefit from supervision from other doctors and specialists. We currently are offering our services to the following states. Each specific state laws are listed below. (As per APTA) New York: Last updated in 2006 Florida: Last updated in 2016




If I have to travel a lot or my schedule changes, can you still help me?


This makes you a perfect candidate to telehealth physical therapy! Just like many people benfited from using a smart phone vs. a desktop computer for day to day tasks, many patients can benefit more from telehealth vs. brick-and-mortar or "in-house" physical therapy. We will work around your schedule to conveniently provide a premium product. This shatters barriers and helps you acquire the health care you have been unable to get. Just like a desktop computer is needed for many people, telehealth physical therapy will not ever replace "in-house" physical therapy. If you're not sure what you need, schedule a free 5 minute consult and let us help you figure out if we are your best option.




Do you accept my health insurance?


There is no patient we cannot treat based on insurance. We are considered a direct pay clinic. This means you pay with cash, debit/credit cards, or HSA/FSA accounts. When your treatment is finished and you want to submit with your insurance, we would be considered "out-of-network" physical therapy. This means you would be reimbursed based on your "out-of-network" telehealth physical therapy rate. Each insurance company and each plan is unique and different. As a service, we will provide you with a superbill at the end of treatment with all services, charges, and dates for you to easily submit with your insurance to potentially get reimbursed. As a service, we will also collect your insurance information at the beginning to get clear information on your plan. We will provide you with details on if your insurance accepts telehealth services yet, what your current co-pay and/or deductible is, and if you have met that yet, and if there is a limit to the number of treatments you receive.




How will you be able to diagnose my problem through telehealth?


Just like traditional physical therapy, we will begin with a history or "injury interview" to discuss all relevant and pertentant information about your current problems. This will tell us the story. Based on a history, we will have a likely diagnosis or two. We then will perform a series of neuromuscular and muscuskeletal tests and movements to help us rule in our rule out the suspected diagnosis. If previous images were done with x-rays or MRI's, the changes seen with the exam will help us support or refute those findings as the reasons for your pain. Once the pain and your problem is understood, we then establish a treatment plan to reduce your pain, improve mobility and strength to help you heal and fix your problem. This allows us to safely return you to your previous activities as fast as possible and without the risk of reinjury.




How does the payment process work?


We have you pay directly online. Once payments go through, which should happen instantly, we are able to perform our services. There is no need to create an account or login to pay. Payments will show up as "Retrieve PT" on your statement.




Is my internet/computer good enough to recieve telehealth services?


If you can read this website and you have a computer/phone with a camera, then our services should work just fine. Make sure your internet service is working and with a strong connection. If services are compromised and you experience any difficulties, we will work with you until the problems are resolved. If there is a problem, your treatment will not be stopped short, and will conclude when you and your therapist have completely finished.




If I were to schedule, what happens next?


1) Book and pay for an evaluation and you will receive an e-mail confirmation of your booking, your payment, as well as paperwork of your personal and injury history. This is to be sent abck to us for your therapist to review, just like "in-house" therapy. Along with this is what to expect and how to prepare for your initial evaluation. 2) Login to your appointment 10 minutes before your appointment time using the link that will be provided. This allows for first time users to begin on time and to fit properly into your schedule.